We’re excited to announce that our joint venture, Oddcore, closed out the 2025 fiscal year with strong momentum, having secured multiple VA task orders through our SPRUCE IDIQ, driving innovation and modernization across VA’s digital ecosystem. Since Spring 2025, Oddcore has been awarded 9 task orders through the SPRUCE IDIQ, demonstrating our commitment to delivering secure, human-centered, and scalable digital solutions that enhance the Veteran experience and contribute to VA’s Digital Modernization Initiative.
Oddcore started strong this Spring, winning the award for the VA Innovation Unit (VAIU) Technical Team. In support of this contract, we will provide DevSecOps and human-centered design (HCD) support to implement emerging technologies and innovations for the VAIU. Our goal is to enhance the customer experience of Veterans, as well as the overall digital experience of VA employees, ultimately improving the quality of care, patient outcomes, care coordination, and patient safety.
Shortly following our VAIU award, Oddcore was awarded the VA.gov Product Teams – Design System and Forms contract. Oddcore will support OCTO’s goal to provide highly personalized digital experiences for Veterans, striving to eliminate the need for any customer to ever repeat themselves when learning about, applying for, or managing the benefits and services they’ve earned through their military service. Leveraging our expertise in design systems, front-end development for web and mobile apps, accessibility, user experience (UX), and visual design, we will support the maintenance and evolution of the VA Design System and Forms Library, driving consistency, accessibility, and usability across VA platforms.
Our success continued into the summer with the award of the Digital Experience – Veteran Support contract. This win expands on our successes providing Tier 2 and Tier 3 support for VA.gov, resolving issues escalated from the VEO Tier 1 Contract Center, and addressing technical support requests submitted through VA. Oddcore will support VA by managing a large case load of Veteran and other user issues, communicating directly with affected users over email and phone, and conducting the necessary investigation and outreach to verify and resolve user problems. Our team will also handle support issues escalated through other channels, including issues that come in through the HRC help desk, the internal VA service desk, VA enterprise service desk, and through Congressional correspondence. Beyond resolving escalated issues, we will play a key role in shaping the overall support experience for various support touchpoints with Veterans across VA.gov. Working closely with other teams within OCTO and VES, Oddcore will help implement a digital support strategy that connects to phone and chat supported contact center groups in and outside of VA (e.g., Ask VA, VA.gov chatbot, resources and support, VA.gov contact us page) and will also manage and implement digital surveys on VA.gov through the Veteran Feedback Tool, supporting the execution of the OCTO End User Satisfaction Strategy.
Oddcore was awarded another major task order, expanding our portfolio to include My HealtheVet (MHV) Patient Portal Platform, APIs, and Backend Services. This win expands our work on the MHV patient portal, which provides over 5 million Veterans with access to messaging, medications, prescription refill, medical records, and appointments tools, as well as extensive health content. Oddcore will support this initiative, building highly reliable, performant, and available services that can be easily deployed across multiple interfaces, including but not limited to web, native mobile, chat, third-party applications via Lighthouse, clinician-facing tools, text/SMS, and generative artificial intelligence. Our cross-functional team will work to successfully maintain, improve, and support services that patient, caregiver, and staff-facing tools depend on. This includes supporting patient, caregiver, and provider-facing interfaces by delivering services as products, as well as developing and operating services that support MHV on VA.gov products through the provision of hosting environments, development tools, delivery pipelines, and related functionality. We will also drive continual monitoring, compliance, and security for all functionality and services built on top of platform functionality.
Continuing our momentum into late summer, Oddcore was awarded the VA Developer Experience Support task order, expanding our work on the Test User Portal (TUP), a critical tool that enables VA development teams, including VA employees and contractors, to provision test accounts and data in non-production systems across VA. By streamlining this process, TUP improves teams’ ability to test new functionality and enhancements, while reducing deployment risks and minimizing repetitive, manual processes used to replicate production conditions. Our team will build on this foundation by iterating on the TUP, testing and implementing broader improvements to the VA developer experience, and delivering supporting activities that enhance performance, usability, and efficiency. This effort includes expanding TUP’s functionality, improving the user experience, conducting comprehensive evaluations, and implementing targeted updates that elevate the overall developer experience across VA’s digital ecosystem.
As we moved into the fall, Oddcore earned another major win with the award of the Accredited Representative Crew (ARC) task order. This win expands our work on our Find a Representative (FAR) and Accredited Representative Team (ART) programs, where we will continue to help VA build and maintain Veteran-facing and accredited-representative-facing tools. Through this effort, we will support the accreditation and renewal process, maintaining the same level of effectiveness, efficiency, and user satisfaction that OCTO strives for across VA.gov. The Oddcore team will perform research, design, content creation, implementation, software development, testing, security, deployment, and support for a suite of services, as well as conduct technical spikes and assessments to ensure high levels of accessibility compliance. Our work will enable VA to create and improve a suite of products, powered by new systems like Lighthouse, to serve Veterans who wish to appoint someone with Power of Attorney (PoA) and to serve the people assigned PoA with the ability to submit claims applications, understand claim status, and help Veterans with appealing denied claims. Additionally, Oddcore will assist VA in deprecating legacy systems used for these actions, facilitating a seamless transition that maintains efficiency and prevents disruptions in claims processing.
Further demonstrating our ability to deliver rapid, high-impact technical solutions, Oddcore secured the Engineering Excellence Response Team task order, a program dedicated to resolving complex PACT Act-related Engineering Issues and Code Yellows to help VA prevent delays and mitigate enterprise-wide risks. When a Code Yellow is declared or an Engineering Issue is pulled from the backlog, Oddcore’s dedicated response team of technical experts will quickly mobilize, bringing together the right specialists to efficiently diagnose and resolve the issue at hand. Our support of this critical, highly visible work across VA will help reduce technical debt, strengthen system performance, and enhance the experience for both Veterans and VA employees, providing a more seamless and reliable process for Veterans applying for PACT Act benefits through VA.gov and other related systems.
As the fiscal year progressed, Oddcore continued to push the boundaries of digital service delivery and innovation by winning the VA VoiceBot task order. This win includes the development and implementation of the VA VoiceBot, a next-generation, voice-based self-service solution for Veterans that aims to revolutionize the way Veterans interact with VA by providing an advanced, seamless, and efficient experience. Leveraging state-of-the-art Natural Language Understanding (NLU) and Natural Language Processing (NLP) technologies through Genesys Cloud Services, the VoiceBot will serve as a robust front door to VA’s call center operations. This includes handling routine inquiries, securely authenticating users, and passing relevant context to agents smoothly when necessary, ensuring that Veterans do not have to repeat their information. Oddcore’s support on VoiceBot will help VA significantly reduce Veteran frustration by enabling quick and easy access to information and services through voice interactions, thereby minimizing the need to wait for call center agents.
Rounding out a strong close to the fiscal year, Oddcore was awarded the Core Veteran Experiences (CVE) task order, enabling us to continue building on Oddball’s successes on the Iterate, Innovate, Run (IIR) Product Teams program, where we regularly transformed products with little documentation or ownership into fully modernized, Veteran-centered experiences. Under this new task order, Oddcore will continue managing critical Veteran self-service tools, including the 1095B tax form, Apply for Chapter 31, Apply for Chapter 36, Get Certificate of Eligibility for a home loan, Paperless Delivery opt-in, Welcome to MyVA, and Veteran Status Card. Additionally, our team will foster innovation in the CVE by leveraging new technical products in VA.gov’s stack, such as Next JS, GitHub projects, Tailwind CSS, v0, and Cursor AI. Our work on CVE will help ensure the CVEs on VA.gov align with users’ expectations, creating experiences that are highly satisfying and lead to improvements in Veteran adoption and retention rates.
We are proud to continue supporting VA’s mission and remain committed to improving the experiences of Veterans, their families, and VA employees. As we move ahead into the new fiscal year, Oddcore remains dedicated to delivering innovative, human-centered solutions that strengthen trust, accessibility, and service delivery across VA’s digital ecosystem.
About the Oddcore Joint Venture members
Wilcore Technologies is a Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to redefining the citizen-government relationship through accessible, citizen-centered design and digital services. Led by Will York, a seasoned professional in the industry with over a decade of federal contracting experience, Wilcore focuses on creating solutions that streamline processes, anticipate user needs, and foster genuine connections.
As a uniquely human digital agency, Oddball supports federal clients, from design to continuous deployment, using scalable software solutions that are purpose-built for the citizens they serve and the workforces they enable. Experienced teams of full-stack developers, human-centered designers, product managers, and project managers offer a proven record of delivery excellence in enterprise DevOps, cloud migration, user experience, continuous integration, continuous delivery and continuous deployment.
ABOUT ODDBALL
Oddball is dedicated to digital modernization of federal services. As a unique digital agency, Oddball supports federal clients, from design to deployment, using scalable software solutions that are purpose-built for the citizens they serve and the workforces they enable. Experienced teams of full-stack developers, human-centered designers, product managers, and project managers offer a proven record of delivery excellence in enterprise DevOps, cloud migration, user experience, continuous integration, continuous delivery and continuous deployment. Visit us at www.oddball.io to learn more.