Industries Citizen Service

Citizen Service

No Veteran experiences government as agencies and systems. They experience a sign-in, a text message, a form that either works or doesn’t. We obsess over making each one work, at the scale a nation of Veterans requires.

Platform Engineering

The front door to VA

VA.gov Platform

VA.gov is where every Veteran starts. Our teams run the platform underneath it — engineering, product, and design, VA Design System included.

The standout. The platform layer every other VA.gov team builds on, held to the government’s highest security bars

99.9%Uptime for 20M+ users

APIs & Notifications

Every message a Veteran counts on

VA Enterprise Notifications Platform

Appointment reminders. Claim updates. Health notifications. We run VA Notify and VEText, the notification services that keep Veterans up to date on the things that matter.

The standout. Error rates under 0.02% across 26M+ messages a month

214M+Texts delivered to Veterans

Identity & Cybersecurity

Sign-in that just works

Va.gov Identity

Signing in to VA.gov once meant juggling legacy credentials. The Oddcore JV identity team retired them in favor of Login.gov and ID.me: meeting Veterans where they were, in-person help included, to bring every account along.

The standout. A sign-in service now used by 100% of VA.gov users

3M+Accounts moved to modern sign-in

Mobile

VA in every Veteran’s pocket

VA Mobile App

We build the VA Health and Benefits mobile app experience including Military History and Debt features. Veterans are noticing.

The standout. App store feedback climbing month over month, in Veterans’ own words

71%Positive app-store feedback

Software Development, Accessibility & HCD

Retiring paper, one form at a time

VA.gov Design System & Forms (Oddcore JV)

VA runs on forms. The Oddcore JV team is digitizing them with accessibility built in from the first sprint instead of bolted on at the end.

The standout. Accessibility patterns that live on in the VA Design System, used by teams beyond ours

131Forms live on VA.gov

Applied AI & Prototyping

Where VA tests what’s next

VAIU Technical Team (Oddcore JV)

VA’s Innovation Unit pilots what the department does next. The Oddcore JV team builds the prototypes, data pipelines, and AI infrastructure behind those pilots, from clinical screening tools to precision-medicine data.

The standout. Document processing time cut in half with applied AI

2×Faster document processing with AI